Payment Terms

To ensure a seamless experience, all services provided are prepaid. For your security and peace of mind, we process all transactions through trusted, secure third-party payment processors, ensuring your financial data remains protected.

Refund Policy

We strive for excellence, but we understand that issues can arise. You may be eligible for a refund under the following specific conditions:

Teacher Absence: If a teacher fails to attend a scheduled session.

Technical Issues: If a verified technical failure occurs on our side that prevents the service from being delivered.

Please note that refunds are not issued for student no-shows, a change of mind after purchase, or for any partially used service packages. All refund requests must be formally submitted within 7 days of the incident.

Chargebacks and Disputes

We value transparency and open communication. Please be aware that initiating unauthorized chargebacks may result in the immediate suspension of your account and a formal investigation into the transaction.